Customer Care
Store Policy
At Aquarium Biz, customer satisfaction is our top priority! We provide the best customer service in the industry, and we are always available to answer any questions or concerns you may have. If you need assistance, please don't hesitate to contact us.
We take pride in our quality livestock and plants, and we want our customers to have the best possible experience when shopping with us. If you are not satisfied with your purchase, we will do everything we can to make it right.
Shipping Cost Policy
Our shipping prices are continually being updated due to the variable nature of competition pricing amongst competing carriers. We try our best to estimate the shipping accurately. Therefore, we believe that if the actual cost of shipping is less than what we charged you at the time of your order, we will refund the entire difference if that amount is more than $5. In this way, you never pay more than you should to receive your items.
Privacy & Safety
At Aquarium Biz, we take your privacy and safety very seriously. We use third-party banking to verify payment and protect your personal information. We collect data only for the purpose of fulfilling your order and providing you with the best possible service. We will not contact you after your purchase unless it is necessary to complete your order or you have opted in to receive promotional emails.
Wholesale Inquiries
Are you interested in selling our quality livestock and plants in your store? We welcome wholesale inquiries and are happy to provide more information about our products and pricing. Please contact us for more details.
Payment Methods
Credit / Debit Cards
PayPal
Offline Payments